Customer Care Specialist & Waste Warrior

Success - Paris, France

You can apply either in French or in English. A perfect use of French is mandatory for this position.


You will be a part of a fast-growing, young and dynamic start-up (about forty talents now, and counting!), where you will contribute to make the world a better place!

Too Good To Go fights day-to-day food waste by helping food stores and restaurants to sell their unsold products at low prices.

Launched in France about 2 years ago, and now present in 9 other countries, Too Good To Go meets a crazy success: already in a few months, more than 5000 stores and restaurants, all around France, have joined the adventure and have saved more than 6 millions meals in total from the garbage bins in Europe!

Requirements

Your missions:

You will work in the heart of the Customer Success department and will:

  • Implement our customer care policy: answer to a broad variety of requests of our shops and food waste heroes.
  • Take charge of the quality of the customer relationship.
  • Monitor: thanks to regular reporting, you’ll be able to find ways to improve the customer care experience and will coordinate internal processes.
  • Be our best ambassador: you embody the philosophy and tone of our brand to our users.
  • Develop an ambassadors’ strategy: create a strong connection to our clients to make them become our ambassadors.

Your profile:

We’re looking for a one of a kind person that is not afraid to work and has fun while doing it!

  • You love our beautiful planet and are ready to fight against food waste to save it!
  • You have good interpersonal skills & a good sense of diplomacy.
  • You can adapt to any kind of person and character and have negotiation skills.
  • You are proactive, creative and love to improve processes.
  • For you there are no problems, only solutions.
  • You like measuring the impact of your actions & act accordingly.
  • You are known for your ability to adapt in a constantly evolving environment.
  • You are a fast learner and can quickly be operational on your missions

Benefits

Your team:

  • Has a social mindset and puts all its energy in maximizing its impact.
  • Shares knowledge and skills, because sharing is magic!
  • Sharing is magic goes the other way, too - we love to learn and listen to your input!
  • Trusts each other and dares to create: initiative is key.
  • Has been rumoured to prefer beer to water… ;)



Are you interested?

Please send your application including CV and great answers to our questions :D

We’re looking forward to getting to know you!