Customer Care Specialist & Waste Warrior
Success - Paris, France
You can apply either in French or in English. A perfect use of French is mandatory for this position.
You will be a part of a fast-growing, young and dynamic start-up (about forty talents now, and counting!), where you will contribute to make the world a better place!
Too Good To Go fights day-to-day food waste by helping food stores and restaurants to sell their unsold products at low prices.
Launched in France about 2 years ago, and now present in 9 other countries, Too Good To Go meets a crazy success: already in a few months, more than 5000 stores and restaurants, all around France, have joined the adventure and have saved more than 6 millions meals in total from the garbage bins in Europe!
You will work in the heart of the Customer Success department and will:
- Implement our customer care policy: answer to a broad variety of requests of our shops and food waste heroes.
- Take charge of the quality of the customer relationship.
- Monitor: thanks to regular reporting, you’ll be able to find ways to improve the customer care experience and will coordinate internal processes.
- Be our best ambassador: you embody the philosophy and tone of our brand to our users.
- Develop an ambassadors’ strategy: create a strong connection to our clients to make them become our ambassadors.
We’re looking for a one of a kind person that is not afraid to work and has fun while doing it!
- You love our beautiful planet and are ready to fight against food waste to save it!
- You have good interpersonal skills & a good sense of diplomacy.
- You can adapt to any kind of person and character and have negotiation skills.
- You are proactive, creative and love to improve processes.
- For you there are no problems, only solutions.
- You like measuring the impact of your actions & act accordingly.
- You are known for your ability to adapt in a constantly evolving environment.
- You are a fast learner and can quickly be operational on your missions
- Has a social mindset and puts all its energy in maximizing its impact.
- Shares knowledge and skills, because sharing is magic!
- Sharing is magic goes the other way, too - we love to learn and listen to your input!
- Trusts each other and dares to create: initiative is key.
- Has been rumoured to prefer beer to water… ;)
Are you interested?
Please send your application including CV and great answers to our questions :D
We’re looking forward to getting to know you!